Event-Driven Dialogue Flows

Online customer interactions can be described as "Events". Orchestrating a series of events is a "Flow".

One example of an event-driven orchestration:

• Send quote
• Receive alert when quote is viewed
• Auto-send reminder if quote is not signed in 3 days
• On eSign event, update the Opportunity Stage to "Closed-Won"
• Notify Account Manager of executed agreement
• Send customer an onboarding and welcome email

iDialogue raises dozens of platform events and provides out-of-the-box actions integrated with Salesforce Flow Builder to automate any end-to-end process that interacts with customers.