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Blog

Event-Driven Dialogue Flows

11/2/2021

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Online customer interactions can be described as "Events". Orchestrating a series of events is a "Flow".
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One example of an event-driven orchestration:
  • Send quote
  • Receive alert when quote is viewed
  • Auto-send reminder if quote is not signed in 3 days
  • On eSign event, update the Opportunity Stage to "Closed-Won"
  • Notify Account Manager of executed agreement
  • Send customer an onboarding and welcome email

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iDialogue raises dozens of platform events and provides out-of-the-box actions integrated with Salesforce Flow Builder to automate any end-to-end process that interacts with customers.
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