IDIALOGUE
  • Home
  • Solutions
  • Services
  • Pricing
  • Resources
    • Templates
    • Releases and Roadmap
    • Blog

Blog

iDialogue Accessibility Roadmap

3/2/2022

0 Comments

 
Many blind people use screen readers to access web content. For Sales Enablement content creators, it is essential to understand how blind people use the web, and how to create Sales and Customer Experiences that are both operable and understandable by people who are blind [1].

Salesforce maintains Section 508 conformance for internal Sales reps. External customer-facing experiences must similarly be accessible for balanced, 2-way online "dialogues" with customers.

As customer experiences get increasingly interactive, it's important that they do not sacrifice basic accessibility for trendy features.

We recently submitted iDialogue Customer Experience (CX) rooms to several site checker and accessibility audit sites. And to be honest, I was bracing for the worst given the level of pre-built interactive screen elements. 

The good news is that our accessibility scores all passed (95/100 from accessibilitychecker.org [2]), but there is still some work to do. The functional elements of a B2B Sales customer experience, such as accessing documents and quotes, filling out forms, and submitting payment methods, are all passing.

While iDialogue Room Builders can reliably build compliant and accessible rooms today, we've updated our 2022 product roadmap to reaffirm our commitment to  section 508 conformance, and to be transparent in our progress towards achieving near perfect accessibility scores.
Picture
Picture
References
[1] https://equalizedigital.com/website-accessibility-blind/
[2] ​https://www.accessibilitychecker.org/
0 Comments

Your comment will be posted after it is approved.


Leave a Reply.

    Author

    The latest in iDialogue related news and content.
    Michael Leach

    Picture

    Archives

    October 2022
    September 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    December 2021
    November 2021

    Categories

    All

    RSS Feed

Picture
​Home
Pricing
​Tour
​Blog
Company
Contact Us

​Copyright © 2022 Pacific Apps
  • Home
  • Solutions
  • Services
  • Pricing
  • Resources
    • Templates
    • Releases and Roadmap
    • Blog