---
template: "legal.peb"
title: "Privacy Policy"
displayName: "Privacy Policy"
description: "Privacy notice describing data collection, usage, sharing, retention, security, and user rights."
category: "legal"
contentType: "legal"
audience: "legal"
tags: "legal,privacy,policy"
section: "legal"
seoTitle: "Privacy Policy"
seoDescription: "Privacy notice describing data collection, usage, sharing, retention, security, and user rights."
---

## Privacy Policy

**Last Updated:** March 29, 2026

This Privacy Policy describes how iDialogue, Inc. (“iDialogue”, “we”, “our”, or “us”) collects, uses, processes, and protects personal information in connection with our services.

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## 1. Scope

This policy applies to:

- Website visitors
- Customers and authorized users
- End users interacting with embedded or API-powered experiences

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## 2. Information We Collect

We may collect the following categories of information:

### 2.1 Account and Customer Data
- Name, email, organization, billing details
- Account configuration and preferences

### 2.2 Usage Data
- Interactions with agents and services
- Prompts, responses, and transcripts
- Feature usage and performance metrics

### 2.3 Technical Data
- IP address
- Device and browser information
- Log files and session identifiers

### 2.4 Website Analytics
- Page views, navigation behavior, and referrers
- Cookie and tracking data

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## 3. How We Use Information

We use information to:

- Provide and operate the platform
- Process requests and generate responses
- Maintain transcripts and service history
- Improve performance, reliability, and security
- Communicate with users and provide support
- Comply with legal obligations

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## 4. AI and Data Processing

- Customer data may be processed by AI systems to generate outputs
- Outputs may be non-deterministic or probabilistic
- Data is not used to train generalized AI models
- Data is processed solely to provide requested functionality

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## 5. Sharing and Disclosure

We do not sell personal data.

We may share information with:

- Service providers and infrastructure partners supporting platform delivery
- Professional advisors and legal authorities where required

All sharing is limited to what is necessary to operate the service.

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## 6. Cookies and Tracking

We use cookies and similar technologies to:

- Enable core functionality
- Analyze usage patterns
- Improve user experience

Users may control cookies through browser settings.

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## 7. Data Retention

- Account and transcript data are retained while the subscription is active
- Data is deleted within 90 days after termination
- Knowledge storage may be deleted within 60 days of non-payment

Retention periods may vary for legal or operational reasons.

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## 8. Security

We implement reasonable administrative, technical, and organizational safeguards, including:

- Encryption
- Access controls
- Monitoring and logging

No system can be guaranteed fully secure.

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## 9. Your Rights

Depending on jurisdiction, users may have rights to:

- Access personal data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing

Requests may be submitted via our contact channels and will be processed within a reasonable timeframe.

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## 10. International Transfers

Data may be processed in the United States and other jurisdictions.

We implement safeguards appropriate to applicable law.

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## 11. Children’s Privacy

Our services are not intended for individuals under 13 (or equivalent minimum age in relevant jurisdictions).

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## 12. Changes to This Policy

We may update this policy from time to time.

Changes will be posted with an updated effective date.

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## 13. Contact

iDialogue, Inc.  
El Cerrito, CA

For privacy inquiries:
support@idialogue.app