---
template: "marketing.peb"
title: "Product - AI Agent Runtime"
displayName: "AI Agent Runtime"
description: "Run Salesforce-native AI agents in real-time and background modes with governed execution controls."
category: "product"
contentType: "overview"
audience: "end-user"
tags: "product,agents,runtime,skills,automation"
section: "product"
seoTitle: "AI Agent Runtime"
seoDescription: "Execute AI agents and skills across records, sessions, and background jobs with enterprise controls."
---

## AI Agent Runtime

AI Agent Runtime is the execution layer for iDialogue agents and skills inside Salesforce operations.

## Runtime architecture

**How agent runtime coordinates execution, context, and governance controls.**

![iDialogue AI Agent Runtime architecture](/assets/img/svg/idialogue_platform_two.svg)

*Capability diagram for production agent runtime operations.*

## Core capabilities

- Run agents in real-time conversations and background jobs.
- Attach agents to records so responses stay context-aware.
- Compose skills that query, update, and orchestrate Salesforce workflows.
- Control run lifecycle, session continuity, and execution boundaries.

## Typical outcomes

- Faster operational automation without custom orchestration code.
- Consistent agent behavior across chat, task, and event-driven execution.
- Reliable production rollout from pilot to scaled deployment.

## Operational model

- Agents are configured with reusable prompts, skills, and permissions.
- Runtime policies enforce who can run agents and what tools they can use.
- Session and token controls support secure customer and internal experiences.

## Related capabilities

- [Orchestration and Workflows](/product/orchestration-workflows.html)
- [Data Context Builder](/product/data-context-builder.html)
- [Security and Governance](/product/security-governance.html)