---
audience: admin
category: support
contentType: guide
description: Quickly reauthorize your iDialogue Salesforce connection after the May 2026 OAuth security update.
displayName: Reauthorize Connection
section: support
seoDescription: Reconnect iDialogue to Salesforce after the May 2026 OAuth security update if your connection is no longer working.
seoTitle: Reauthorize Your iDialogue Salesforce Connection
tags: salesforce,oauth,pkce,refresh token rotation,reauthorize
template: page.peb
title: Reauthorize Your Salesforce Connection
chatWelcomeMessage: "Hi - I can help you reconnect iDialogue to Salesforce."
---

If your iDialogue connection to Salesforce is no longer working due to a recent [Salesforce security update](salesforce-oauth-security-update-pkce-refresh-token-rotation.html), 
your Salesforce Admin likely needs to reauthorize the connection.

iDialogue enabled enhanced Salesforce OAuth security controls on **Friday, May 1, 2026**. Customers were asked to reconnect after **1:00 PM PT / 4:00 PM ET** as part of the [Salesforce OAuth security update](/support/salesforce-oauth-security-update-pkce-refresh-token-rotation.html). If that reauthorization was missed, Salesforce may reject the older connection token when it refreshes, which prevents iDialogue from connecting to your Salesforce org until the connection is reauthorized.

Most admins can complete this in about **5 minutes** from the **Quick Start** tab.

## Reauthorize Now

1. Open Salesforce and launch **iDialogue Admin** from the App Launcher.
2. Open the **Quick Start** tab.
3. Click **Reconnect iDialogue** or **Connect API**, then complete the Salesforce sign-in steps.

![Quick Start reconnect steps in Salesforce](/assets/img/support/quick_connect.png)

After the reconnect completes, return to the iDialogue workflow that was failing and try it again.

## What Happened?

iDialogue updated its Salesforce connected app settings to align with Salesforce's OAuth security requirements, including PKCE and Refresh Token Rotation protections. These changes improve connection security, but they require a one-time reauthorization so Salesforce can issue updated credentials for the iDialogue connection.

No iDialogue package upgrade is required for this reconnect step.

## Still Having Trouble?

If the reconnect button is missing, the Salesforce sign-in fails, or iDialogue still cannot connect after reauthorization, contact iDialogue Support:

support@idialogue.app

For the full timeline and technical details, see [Salesforce OAuth Security Update: PKCE and Refresh Token Rotation](/support/salesforce-oauth-security-update-pkce-refresh-token-rotation.html).