Yes. Security is managed and enforced at multiple levels.
By default, iDialogue utilizes the features of the Quick Start API connected user. There are steps and guidelines to create an API user that is specifically configured for generative AI and content creation features.
Emails and Document Rooms
iDialogue Rooms are more secure than sending documents via email. Each invitation to a room includes a unique, secure link that is intended for a unique Lead or Contact email recipient. 2-factor authentication can be enabled on rooms.
iDialogue AI Assistants utilize enterprise-grade features from OpenAI and AWS that do not use data for training. This is vastly safer and more secure than consumer-facing chat services.
AI Assistant are designed to operate in high-compliance, secure, enterprise environments; such as SOX for Financial Services or HIPAA compliant Medical and Healthcare AI solutions.
iDialogue utilizes a combination of AWS Textract and Comprehend, and OpenAI chat, embeddings, and completion APIs with enterprise security features.
Data submitted is not used for model training or other service improvements.
Chat conversions may be retained for compliance purposes. Users cannot delete chat dialogues.
iDialogue is hosted on the same architecture as Salesforce GovCloud+, which is a hybrid of Amazon Web Services (AWS) and Salesforce. The same ISO and SOC-2 compliance certificates apply at the physical security, networking, and logical app hosting levels.
iDialogue submits periodic security reviews to various platforms and vendors (Salesforce, Checkmarx, Github dependencies, NPM alerts, OpenAI)