Privacy Policy

Last Updated: March 29, 2026

This Privacy Policy describes how iDialogue, Inc. (“iDialogue”, “we”, “our”, or “us”) collects, uses, processes, and protects personal information in connection with our services.

1. Scope

This policy applies to:

Website visitors
Customers and authorized users
End users interacting with embedded or API-powered experiences

2. Information We Collect

We may collect the following categories of information:

2.1 Account and Customer Data

Name, email, organization, billing details
Account configuration and preferences

2.2 Usage Data

Interactions with agents and services
Prompts, responses, and transcripts
Feature usage and performance metrics

2.3 Technical Data

IP address
Device and browser information
Log files and session identifiers

2.4 Website Analytics

Page views, navigation behavior, and referrers
Cookie and tracking data

3. How We Use Information

We use information to:

Provide and operate the platform
Process requests and generate responses
Maintain transcripts and service history
Improve performance, reliability, and security
Communicate with users and provide support
Comply with legal obligations

4. AI and Data Processing

Customer data may be processed by AI systems to generate outputs
Outputs may be non-deterministic or probabilistic
Data is not used to train generalized AI models
Data is processed solely to provide requested functionality

5. Sharing and Disclosure

We do not sell personal data.

We may share information with:

Service providers and infrastructure partners supporting platform delivery
Professional advisors and legal authorities where required

All sharing is limited to what is necessary to operate the service.

6. Cookies and Tracking

We use cookies and similar technologies to:

Enable core functionality
Analyze usage patterns
Improve user experience

Users may control cookies through browser settings.

7. Data Retention

Account and transcript data are retained while the subscription is active
Data is deleted within 90 days after termination
Knowledge storage may be deleted within 60 days of non-payment

Retention periods may vary for legal or operational reasons.

8. Security

We implement reasonable administrative, technical, and organizational safeguards, including:

Encryption
Access controls
Monitoring and logging

No system can be guaranteed fully secure.

9. Your Rights

Depending on jurisdiction, users may have rights to:

Access personal data
Correct inaccurate data
Request deletion
Restrict or object to processing

Requests may be submitted via our contact channels and will be processed within a reasonable timeframe.

10. International Transfers

Data may be processed in the United States and other jurisdictions.

We implement safeguards appropriate to applicable law.

11. Children’s Privacy

Our services are not intended for individuals under 13 (or equivalent minimum age in relevant jurisdictions).

12. Changes to This Policy

We may update this policy from time to time.

Changes will be posted with an updated effective date.

13. Contact

iDialogue, Inc.
El Cerrito, CA

For privacy inquiries: support@idialogue.app