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Privacy Policy

Generated 2026-09-05T20:12:25.155887Z

Privacy Policy

Last Updated: August 23, 2026

This Privacy Policy describes how Pacific Apps, Inc., provider of iDialogue (“Pacific Apps”, “iDialogue”, “we”, “our”, or “us”), collects, uses, processes, and protects personal information in connection with our services.

1. Scope

This policy applies to:

  • Website visitors
  • Customers and authorized users
  • End users interacting with embedded or API-powered experiences

2. Information We Collect

We may collect the following categories of information:

2.1 Account and Customer Data

  • Name, email, organization, billing details
  • Account configuration and preferences

2.2 Usage Data

  • Interactions with agents and services
  • Prompts, responses, and transcripts
  • Feature usage and performance metrics

2.3 Technical Data

  • IP address
  • Device and browser information
  • Log files and session identifiers

2.4 Website Analytics

  • Page views, navigation behavior, and referrers
  • Cookie and tracking data

3. How We Use Information

We use information to:

  • Provide and operate the platform
  • Process requests and generate responses
  • Maintain transcripts and service history
  • Maintain and improve iDialogue service quality, reliability, and security
  • Communicate with users and provide support
  • Comply with legal obligations

4. AI and Data Processing

  • Customer data may be processed by configured AI or document-processing providers to deliver requested functionality.
  • Under the iDialogue-managed OpenAI integration, customer data sent through the OpenAI API is not used to train OpenAI models.
  • Customers using their own OpenAI key administer their OpenAI organization, project, and available provider settings.
  • iDialogue may maintain approved conversation context for dialogue continuity so users do not have to repeat or re-teach what has already been established.
  • Document generation, OCR, image analysis, and transactional work are task-based and do not create conversational memory.
  • Requested files and generated artifacts may be retained in the secure iDialogue repository. Operational records may also be retained for service, security, support, usage, billing, contractual, or legal purposes.
  • Depending on the feature, processing inputs may include selected Salesforce fields, files, instructions, and approved conversation context.
  • AI-generated outputs may be non-deterministic or probabilistic and should be reviewed before consequential use.

Provider administration, optional provider programs, dialogue continuity, repository storage, and operational records are separate controls with different purposes and lifecycles. Provider capabilities and contractual terms can change the applicable behavior. See AI & Agent Governance for current public guidance.

5. Sharing and Disclosure

We do not sell personal data.

We may share information with:

  • Service providers and infrastructure partners supporting platform delivery
  • Professional advisors and legal authorities where required

Service-provider disclosure is limited to what is reasonably necessary to provide, secure, support, or administer the service, or to meet legal obligations. Optional Connections are used only when configured and invoked by the applicable workflow.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable core functionality
  • Analyze usage patterns
  • Improve user experience

Users may control cookies through browser settings.

7. Data Retention

Retention is determined by data class, selected feature, customer agreement, provider configuration, and applicable legal or operational requirements. Dialogue history and approved context may be retained to provide continuity. Task inputs used for document generation, OCR, image analysis, or transactional work do not become conversational memory. Requested repository files, generated artifacts, indexed knowledge, operational and security records, backups, and billing records can each have different lifecycles.

Verified deletion or export requests are handled within contractual and technical boundaries. Legal holds, security investigations, backup lifecycles, disputes, tax, financial, and other legal obligations can require exceptions. See the Data Retention Policy.

8. Security

We implement reasonable administrative, technical, and organizational safeguards, including:

  • Encryption
  • Access controls
  • Monitoring and logging

No system can be guaranteed fully secure.

9. Your Rights

Depending on jurisdiction, users may have rights to:

  • Access personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing

Requests may be submitted via our contact channels and will be processed within a reasonable timeframe.

10. International Transfers

Data may be processed in the United States and other jurisdictions.

We implement safeguards appropriate to applicable law.

11. Children’s Privacy

Our services are not intended for individuals under 13 (or equivalent minimum age in relevant jurisdictions).

12. Changes to This Policy

We may update this policy from time to time.

Changes will be posted with an updated effective date.

13. Contact

Pacific Apps, Inc., provider of iDialogue El Cerrito, CA

For privacy inquiries: support@idialogue.app

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