AI Memory
AI Memory gives agents continuity across interactions while respecting scoped permissions and governance boundaries.
Provides a valuable new data type for system administrators and developers to manage.
Customer-specific memories are used in chat rooms and emails.
Core capabilities
- Maintain session memory for in-conversation continuity.
- Support user and record-level memory for durable context.
- Apply memory updates based on approved runtime actions.
- Improve responses over time through governed feedback loops.
Typical outcomes
- Fewer repeated prompts and less context re-entry for users.
- Higher relevance in follow-up actions and recommendations.
- Better long-term quality in recurring operational workflows.
Operational model
- Memory scope can be constrained by user, record, and policy rules.
- Write permissions are separated for standard users and administrators.
- Activity and transcript logging supports validation and improvement cycles.